About Beerwah Surgery

At Beerwah Surgery we are committed keeping you in good health.

Good health is incredibly important for all of us. And when it comes to choosing a health care provider, you want to make sure you’re in capable hands. At Beerwah Surgery we aim to create relationships with our clients based on trust, a supportive environment and positive results. Ours is a personalised approach, based on understanding each persons situation and needs. If you’re experiencing diminished capacity due to health issues or would just like to increase your vitality and quality of life through professional health care, Beerwah Surgery may be the answer you’re looking for.

Our team of highly trained health practitioners in Beerwah is committed to helping you improve your quality of life. All our team members are knowledgeable, attentive and have the experience required to give you excellent health care. Our main objective is to provide up-to-date health care treatments for our patients in a dignified, confidential, professional and caring manner.

Our devoted staff provide personalised care, expertise, and a range of treatments to fulfill the individual needs of our clients. Our experienced professionals will help you reach and maintain good health and enhance your quality of life.

Parking

We are located in the town centre on Simpson Street with parking at both the front and rear of the practice with wheelchair access.

Appointments

We encourage our patients to request their usual GP for continuity of care,  and every effort will be made to accommodate your preferred time and GP. Emergencies will be given priority and our staff will make every effort to contact you if there is any unforeseen delays or you GP has been called away. Longer Consultations are available. If you have more then one condition, or a complex medical problem, please advise when booking so more time can be allocated. Phone appointments are also available to regular patients.

Home Visits

Home visits are available for regular patients whose conditions prevent them from coming to the surgery. Please remember however that home visits take the doctor away from the surgery for a considerable amount of time, as well as treatment may be more effective at the surgery where there is better access to equipment and trained staff. Home visits will usually be made at the end of each surgery session and may attract a fee.

Recalls/Results

Any Urgent results Doctor will call you personally. You will be recalled through hot doc if follow-up is necessary following any test results. It will advise you to make an appointment with your doctor. If you are phoning for results please do not call before 10am each day or on Saturday so as to allow doctors time to check results.

Reminder System

We offer a reminder system for cervical screening, health assessments, skin cancer screening and other general health reminders through hot doc to assist with preventative care. Please advise reception if you would like any reminders removed.

Interpreter services

Patients who do not speak English or are more proficient in another language have the option of utilising Translating and Interpreting Services (Ph: 131 450).

National Auslan Interpreter Services (www.nabs.org.au/) are available for our patients who are hard of hearing or deaf. Please advise reception staff to book so as to make your consultation smoother.

Privacy, Confidentiality and Disclosure of your health information

Beerwah Surgery has a strict confidentiality policy which serves to protect your privacy. In the course of providing your health care, your consent is sought to disclose your personal details to other health care providers such as radiology and pathology services and specialists. Please refer to our Privacy Policy for more information. Please assist us by informing reception staff of any changes to your address, telephone or Medicare number.

Feedback or Complaints

This practice is committed to providing comprehensive general practice care to all individuals and families in this community. All patient consultations and medical records are kept strictly confidential. If you are unhappy with any aspect of the care you receive from this practice, we would like to know about it. Please feel free to talk to your doctor, practice manager or receptionists about any problems you may have with the service we provide. Alternatively, you could email the Practice Manager at pm@beerwahsurgery.com.au.

Doctors in this practice may be contacted during surgery hours. If your GP is with a patient, a message will be taken and passed onto the Doctor. The Doctor will endeavor to return all phone calls/emails during the day. All emergency calls will be attended to immediately so please advise reception is you feel your call is urgent. We ask that all general enquiry phone calls be made after 9am.